Privacy Policy


Please read the Legal Terms and Conditions of Use and this Privacy Policy before using this Site. By using this Site, you accept and consent to our collection and use of personal information submitted by you to the Site as described in the Privacy Policy. If you do not agree to any part of the Privacy Policy, please do not use the Site and exit now.

This Privacy Policy may be amended by us at any time from time to time without notice to you. The latest Privacy Policy will be posted on the Site, and shall become effective immediately upon posting. You must review this policy prior to using the Site. Your use of the Site following any amendment shall be deemed to be your unconditional acceptance of the amended Privacy Policy.


Privacy Policy

Cool Hand Luke’s, the owner of this Site, has created this Privacy Policy in order to demonstrate its firm commitment to maintaining the privacy of sensitive personal information transmitted by visitors to the Site. The following discloses our information gathering, use and dissemination practices for the Site.

Certain features of the Site require users to provide contact information (such as name and e-mail address) and demographic information (such as zip code, age and income level). We use customer contact information to send the user information about the Site, our company and its products and services. We may do so by e-mail messages, newsletters, special announcements and the like. The Site collects information only for internal purposes (so that we can create new or customized features or services) or for specific purposes made clear on the Site (such as providing information to a retailer to order a product or make an appointment for a fitting). Except as described in this Privacy Policy, such personal information will not be sold to, or shared by us with, any unaffiliated third party.

External Links

The Site links you to other websites that are not under the control of Cool Hand Luke’s. These links are offered solely for your convenience. We do not endorse such sites or any of the content, products or services contained on such sites. We are not responsible for the content, accuracy or opinions of such websites and shall not be liable for any damages, losses or injury arising out of the content or your use of such websites (including any inaccuracy). You should read the privacy and data collection and use policies of each site you visit before you use the site to determine what information such site is collecting from you and how such information is being used.

Site Data

We routinely gather data on Site activity, such as number of visitors, pages viewed, and time spent in different areas of the Site. We collect such data on an aggregated, anonymous basis so that no personal information of any specific individual is identifiable. Such data helps us know what users like about the Site. We do not sell to, or share such information with, unaffiliated third parties.

Personal Information

We only collect personal information from Site users when such users voluntarily and clearly provide it. Some non-exclusive examples of when such information is collected are as follows: when users register to receive a newsletter or other announcements; complete an online survey, apply for a position in the company, purchase products, request product information or enter a sweepstakes. The kind of personal information we will ask for includes: name, age, location, education, and employment. Temporarily, purchasing products online is currently on inactive status. When such activity is ready or usable, questions relating to the purchase of products will be accessed and such questions will be updated on this Privacy Policy without notice to users. We use such information for a number of internal uses, including research to improve the offerings of the Site and product research.

Transmittal of Information; E-mail

Please understand that all information submitted on the Site might potentially be publicly accessible. We are not liable for protection of privacy of electronic mail or other information transferred through the Internet or any other network provider that you may use. Any communication or material you transmit to the Site through electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as non-confidential and non-proprietary. Anything you transmit may be complied and used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting, subject to the limitations contained in the Privacy Policy. Furthermore, we are free to compile and use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever, including developing, manufacturing and marketing products or services using such information.

Should you elect to submit any information to us or to a retailer through the Site, please be aware that this information and material may be accessed, used, copied, distributed and adapted by Cool Hand Luke’s (and its host providers) without liability, prior consent or restriction. You are responsible for making sure all information and materials that you originate or require are properly backed up so you have ready access thereto in the event of loss, corruption or interruption.


Cookies are pieces of information a website transfers to an individual’s hard disk for record keeping purposes i.e. measure site traffic. They also provide us with information so we can deliver content tailored to you and also lessen the chance of displaying the same ad or message to you repeatedly. We place a text file called a “cookie” in the browser files of your computer. The cookies we use do not contain personal information. Most browsers automatically accept cookies, but you generally can change your browser settings to prevent the acceptance of cookies.


From time to time, we may run sweepstakes or contests on the Site. In doing so, we may ask entrants for contact and demographic information, which we may use to communicate with you in the future. You will have the ability to opt out cancel out of receiving such communications.

Contacting Us

If you have any questions about the Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at


Gift Card Policy


Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All pages on this website that transmit sensitive data use SSL encryption.

Delivery Policy

Orders placed after 2:00 PM CST will be shipped the following business day, subject to weather-related delays or other causes beyond our reasonable control. Orders will not be shipped or delivered on Saturdays, Sundays or holidays. UPS and FedEx will not deliver to PO Boxes and your package will be returned to us. There is no guarantee on timing of US Postal Services deliveries because these packages cannot be tracked.

Return Policy

Refund policy - All gift card sales are final – No refunds.